Privacy Policy
Last updated: 16/04/2025
At Companion Systems (ABN 77 102 775 762), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who We Are
Companion Systems provides digital solutions that streamline on-site and back-office operations. Our office is located at 7/1 Horwood Pl, Parramatta NSW 2150.
For any privacy-related enquiries, please contact us at:
📧 support@companionsystems.com.au
📞 (02) 9635 0000
2. What Information We Collect
We may collect the following personal information:
- Your name
- Company name
- Email address
- Phone number
- Physical or mailing address
We also collect anonymous usage data through Google Analytics 4 (GA4) to improve our services.
3. How We Collect Information
We collect your personal information directly from you when you:
- Complete a form on our website
- Contact us via email
We may also collect limited analytical data automatically through GA4 to better understand how users interact with our website.
4. Why We Collect Your Information
We collect your information to:
- Provide sales and customer support
- Respond to enquiries
- Send relevant marketing communications
- Improve our services and user experience
5. Who We Share It With
We do not sell your information. We may share limited data with trusted service providers solely for business operations, including:
- ActiveCampaign (for email marketing and CRM purposes)
We do not share your data with offshore parties.
6. Data Storage & Security
Your personal information is stored securely in:
- ActiveCampaign
- OnSite Companion
- Link Companion
- Compliance Companion
- Services Companion
We maintain strict internal protocols and secure, on-site servers to ensure your data is safe and protected from unauthorised access.
7. Access and Correction
You can manage, access, or update your information at any time via the ActiveCampaign Preference Centre. If you require further help, contact us using the details above.
8. Cookies and Tracking
We do not use cookies for direct marketing. However, our site does use Google Analytics 4 to collect anonymised tracking data to improve our website’s performance and user experience.
9. Marketing Communications
We may send promotional emails related to our services. You can opt out at any time by clicking the “unsubscribe” link in any email or by updating your preferences in the ActiveCampaign Preference Centre.
10. Children
Our services are not intended for individuals under the age of 18, and we do not knowingly collect data from children.
11. Changes to This Policy
We may update this policy from time to time. Changes will be posted on our website, and the updated version will take effect upon publication.
By using our website, you consent to the terms of this Privacy Policy.