Privacy Policy

Privacy Policy

Last updated: 16/04/2025

At Companion Systems (ABN 77 102 775 762), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

Companion Systems provides digital solutions that streamline on-site and back-office operations. Our office is located at 7/1 Horwood Pl, Parramatta NSW 2150.

For any privacy-related enquiries, please contact us at:
📧 support@companionsystems.com.au
📞 (02) 9635 0000

2. What Information We Collect

We may collect the following personal information:

  • Your name
  • Company name
  • Email address
  • Phone number
  • Physical or mailing address

We also collect anonymous usage data through Google Analytics 4 (GA4) to improve our services.

3. How We Collect Information

We collect your personal information directly from you when you:

  • Complete a form on our website
  • Contact us via email

We may also collect limited analytical data automatically through GA4 to better understand how users interact with our website.

4. Why We Collect Your Information

We collect your information to:

  • Provide sales and customer support
  • Respond to enquiries
  • Send relevant marketing communications
  • Improve our services and user experience

5. Who We Share It With

We do not sell your information. We may share limited data with trusted service providers solely for business operations, including:

  • ActiveCampaign (for email marketing and CRM purposes)

We do not share your data with offshore parties.

6. Data Storage & Security

Your personal information is stored securely in:

  • ActiveCampaign
  • OnSite Companion
  • Link Companion
  • Compliance Companion
  • Services Companion

We maintain strict internal protocols and secure, on-site servers to ensure your data is safe and protected from unauthorised access.

7. Access and Correction

You can manage, access, or update your information at any time via the ActiveCampaign Preference Centre. If you require further help, contact us using the details above.

8. Cookies and Tracking

We do not use cookies for direct marketing. However, our site does use Google Analytics 4 to collect anonymised tracking data to improve our website’s performance and user experience.

9. Marketing Communications

We may send promotional emails related to our services. You can opt out at any time by clicking the “unsubscribe” link in any email or by updating your preferences in the ActiveCampaign Preference Centre.

10. Children

Our services are not intended for individuals under the age of 18, and we do not knowingly collect data from children.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted on our website, and the updated version will take effect upon publication.

By using our website, you consent to the terms of this Privacy Policy.